Job Description

  • We are looking for a Software Integration Support Engineer to provide enterprise-level assistance to our clients. You will diagnose and troubleshoot software, payment applications, shop systems etc. using our payment gateway APIs and documentations.
  • You will use email, call, and chat applications to give clients quick answers to a wide variety of technical questions. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals (API),and or seek assistance from the Product and Engineering team.
  • Provide the best customer experience while providing technical repfutions to external clients or of team members
  • Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, CIO, etc..)
  • Log, investigate, prioritize, and repfve all technical issues raised by clients or other internal team members
  • Work with the Account Management team in the onboarding of new clients by providing the necessary credentials, API documentations, guidance, and/or training to ensure a smooth transition to live-going at the soonest time possible
  • Respond to client queries by asking targeted questions to quickly determine the cause of their concerns
  • Gain expertise in the inner workings of payment applications, payment gateway, and associated processing services
  • Work with the Product and Engineering department to keep up with the latest technical development of the applications and systems supported
  • Provide prompt and accurate feedback to clients by monitoring client communication channels
  • Participate in quality tests to find errors and confirm the application or software meets specifications
  • Identify opportunities to improve the current supported software or applications and report bugs and or unexpected behavior to the product and engineering team
  • Properly escalate unrepfved issues to appropriate internal teams (e.g. product and engineering, account management, operations, etc.)
  • Document technical knowledge in the form of notes and manuals for internal reference of cross functional teams
  • Organize, maintain, and be responsible of keeping up to date technical documentation necessary for the role
  • Work on other tasks assigned

Required Qualifications

  • BS/MS degree in Computer Science, Engineering or a related subjects
  • At least 2 years working experience as a Technical Support Engineer for software and applications
  • Experience with popular programing languages such as C# and frameworks like .NET

Preferred Qualifications

  • 2 years of experience with a variety of support for software and hardware issues
  • Good time-management skills
  • Great interpersonal and communication skill

Let’s grow together

Join Us